What do I do in an emergency?

If you think you have an emergency please phone 01563 530775. During our opening hours you will be told what to do by one of our vets if any immediate first aid or other actions are required. You will then be told to come down to our main surgery in Kilmarnock. You will be seen by our own vets and nurses when you arrive.

Outwith normal working hours, please call the above number and you will be given an emergency number to call for our out of hours provider.

Please be aware that if your pet is admitted for treatment during working hours and continues to need care during the night, our own staff will provide this treatment on site and keep you updated with their progress.

Call: 01563 530775

Surgery is based in 35 Campbell Place, Kilmarnock, KA14DY

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The cost of an emergency consultation is £26.50 8.30am-8pm or £80 8pm-8.30am.
All fees are payable at the time.

Can I have a home visit?

Yes. We run our own house call service. Just give the surgery a phone on 01563 530775 (Kilmarnock) or 01560 485193 (Stewarton) to arrange this.

When are your regular consulting hours?

We are available 7 days a week. Click here for our routine consulting hours.

Do I Need an appointment?

Yes. All consultations are by appointment. If you wish to see a specific vet, just ask whilst making the appointment.

How do I register?

Just fill out our new patient registration form, or phone our receptionists on 01563 530775 (Kilmarnock) or 01560485193 (Stewarton). If you are registered at another vet and wish to register with us, that is not a problem. We will normally request that medical records are sent to us from your previous vet.

Do you send out bills or have accounts?

No. All consultations and procedures are payable at the time.

What happens if I need to book my pet in for an operation?

If you wish to book your pet in for an operation, such as neutering, then just give the receptionists at Kilmarnock a phone on 01563 530775 and they will book your pet in on a day that suits you.

I am worried about the anaesthetic my pet might need. Can you give me more information to help alleviate my concerns?

All anaesthetics carry potential risks. This is the same for humans and pets alike. It is the job of veterinary surgeons and anaesthetists to assess each patient and use anaesthetics drugs and gases that are suitable for their individual situation to ensure any risk is at the lowest possible level. All the drugs and gases we use are the most up to date available,and the procedures we perform are gold standard, which means that any risks are reduced to lowest possible level in each patient.

We offer pre anaesthetic blood testing prior to any operation as an option for our pet owners to consider. In young adult pets having routine elective surgery, this is considered “belts and braces” and very much at the discretion of the pet owner. In a very small numbers of cases in “healthy” young adult pets these bloods will highlight previously unsymptomatic and undiagnosed health issues. You can download and read our pre anaesthetic blood testing form from the download section of the website and have a look at the information there. You will also be able to discuss this with the vet when you come in with your pet.

If your pet is ill, much older or very young it is likely that veterinary surgeon will advise that pre anaesthetic bloods are extremely helpful with regard to drug and anaesthetic choices and potentially the ability to discuss more accurately likely outcomes of treatment.

My pet is coming in for an operation. What do I do about food and water?

For cats and dogs the advice is to remove food at 7pm the night before the operation. They can drink (water only) up until they come in into the surgery on the morning of their operation.

Cats and dogs under 4 months old are different to this, as are diabetic patients. The vet will advise you regarding this.

Rabbits and any “small furry” pets should NOT be starved overnight.

At what age can my dog, cat or rabbit be neutered?

Dogs, both male and female can be neutered from 6months of age. If you wished it done earlier than this, please make an appointment to discuss it with one of the veterinary surgeons.

Cats, both male and female can be done from 4 months of age.

We can neuter rabbits from 12 weeks of age.

Can I save money on my veterinary bills?

Yes, If your pet is a HPC pet you can save 10% on all services and products (surgery,medicines, foods etc) provided by the practice. In addition to this you can spread the cost of your pet’s annual preventative health care over 12 months, saving over £100!! If your pet has been diagnosed with a long term illness, this is a great way to save money!

Do you charge extra to have a consultation at the weekend?

No, our consulting charges are the same, 7 days a week. All consultations are by appointment.

Who are the RCVS?

The RCVS (Royal College of Veterinary Surgeons) is the professional body that regulates Veterinary Surgeons and Veterinary Nurses. All practising Veterinary Surgeons and Nurses have to be included in their register and have to work from a registered premises. This register is called the RVPP (register for veterinary practice premises) The RCVS holds the RVPP on behalf of the VMD (Veterinary Medicines Directorate) and only veterinary surgeons working from one of these registered premises can supply medications

What does RCVS Accredited mean?

The RCVS Practice Standards Scheme (PSS) is a voluntary initiative to accredit veterinary practices in the U.K. To become accredited , practices volunteer to be inspected at least every four years and will have to meet a very high standard in areas such as hygiene, patient care, staff training, facilities, 24hour care and equipment.

Practices are also subject to spot inspections, of which they get no advance warning.

So an RCVS Accredited practice means consistently high standards of care for you and your pet and peace of mind for you and your family.

What methods of payment do you take?

You can pay by Cash, Debit Card, Credit Card and American Express

When do I need to do when I get a new puppy?

New Puppy Information Sheet

When do I need to do when I get a new kitten?

New Kitten Information Sheet