All our practices are accredited by the Royal College of Veterinary Surgeons Practice Standards scheme, so you can be sure that we work to high standards of care and protection for our clients, both human and animal. There are many categories of RCVS accreditation, depending on the type of practice and services offered.
Here at Valley Veterinary Group, we hold the Client experience, and Team and Professional Responsibility awards at both Kilmarnock and Stewarton practices, which are the schemes most appropriate for us. In addition to this we have received five Outstanding Awards:
- Client Service and Team and Professional Responsibility at both our Kilmarnock and Stewarton branches.
- Patient Consultation Service, In-Patient Service and Diagnostic Service at our Kilmarnock practice in November 2019.
We are the only General Practice in Scotland to have achieved outstanding in these five awards.
What are RCVS Core Standards?
For this accreditation, we have shown total compliance with all the legal and health & safety requirements necessary for our work. This means that, among other things, we have:
- Access to 24-hour emergency cover for patients
- Appropriately trained staff (veterinary qualifications and insurance are checked)
- Maintained standards of cleanliness and hygiene
- Ensured clients are given estimates of costs of treatments and consent to procedures undertaken
What is RCVS General Practice accreditation?
These standards are specifically for practices like us because we treat small animals, farm animals and/or equine patients.
As well as complying with RCVS Core Standards around legal and health & safety requirements, emergency cover (and more), we strive for continuous improvement and:
- Have a system for monitoring the outcome of treatments
- Show ongoing commitment to education and training
- Keep premises clean and well maintained
- Have a policy for communicating with clients and looking at feedback
- Have access to laboratory facilities for diagnostic testing