During our opening hours all patients requiring medical or surgical in patient care will be looked after at our main surgery in Kilmarnock. Any patient that requires care out with our opening hours will be transferred to Vets Now Emergency Clinic in Hill Street, Kilmarnock.
Where patients are in a stable condition and are well enough to travel the pet owner will be asked to come and collect their pet from our surgery in Kilmarnock and take them to the Vets Now Clinic. The veterinary staff here will hand over all relevant clinical information to the team at Vets Now, so there is complete continuity of care. The pet will stay at Vets Now until our surgery re opens and the pet owner may be asked to bring their pet back here should they need more treatment; or they may be discharged home at that point. Again full clinical handover between the two teams will take place.
Where a patient is not stable enough to travel with the pet owner the patient may be transferred by our clinical team to Vets Now, or the patient may stay here for further treatment until stable. In these circumstances this will be discussed in more detail with the pet owner.
The Vets Now Clinic is fully staffed with both clinical and non-clinical staff during our closed times (nights, weekends after 3pm Saturday and Christmas/New Year holidays).
We have separate dog, cat/rabbit and isolation wards for our patients. Patient comfort and wellbeing are of paramount importance to us. We have comfortable, heated kennels which all have facilities to allow us to provide intensive care for our patients. We have dedicated in-patient veterinary surgeons and nurses that are responsible for the patients we have in the wards.
If we have any patients in isolation, for whatever reason, these patients are “barrier nursed” by a different vet and nurse, to maintain infection control at all times.
If a patient does require to be hospitalised, we encourage visits from their owners if at all possible.
Most animals benefit greatly from a wee visit from the family! We realise that having a beloved pet away from home in the vet’s is a worrying and stressful time for an owner, so we make it a priority that owners are kept regularly up to date about their pet’s condition and we always endeavour to get the patient home as soon as is practically possible.